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About Us

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About Us

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robin rive

Robin Rive, award winning bear artist, has been creating and selling teddy bears to collectors since 1973.

Our award-winning bears travel to bear lovers all over the world from their home in New Zealand.

Oakdale Farm is so named after the eleven majestic English Oaks dotted around the property and lining the old Clevedon road, which used to pass through Oakdale. This is where many Robin Rive designs were dreamt up and created, however after a studio fire, a few years ago, which destroyed nearly everything, Robin  'thew down the bear gauntlet', to have more time tending the organic olive grove, making fabulous frogs out of the Oakdale clay in her new Potting Studio.

There are still however, a limited number of gorgeous hugsters for you to adopt from our pevious ranges and some new exciting faces for you to see. We are not making anymore and our  bear numbers are now running low. 

If you love us, please do move quickly to adopt so you don't miss out, as we only have one of each Hugster we present. We'd hate you to miss out as once they are gone, they are gone! 

After returning from the UK, Robins' daughter, Brigitte, created an additional site (www.kiwicurio.com) using the last of our rescued bears. They've been given a new lease of life for a 'vintage-style', aged bear range Plus lots of exclusive One of One characters using pieces from her travels that you can personlise.

Subscribe now at  www.kiwicurio.com to get the latest updates and take home final numbers of ' hard to get' limited edition bears from older ranges.

 

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Returns Policy

TERMS AND CONDITIONS

At Robinrive.com we are committed to protecting your privacy. We use the information you give us to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect and how do we use it?

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfil your order and to notify you of your order status. When you sign up to receive special offers or our newsletter, we require only an e-mail address, which is where the information is sent to. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

How does Robin Rive protect customer information?

When you place orders we offer the use of a secure server. The secure server software (SSL) uses 128 bit encryption on your credit card information before it is sent to us. Any general information such as name and email address for newsletter subscriptions are not sent via secure server. However, this is also the case with most email messages sent via the internet.

Will Robinrive.com disclose the information it collects to outside parties?

We do not sell, trade, or rent your personal information to others. Customers may however be offered specials. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. We may release account information when we believe, in good faith, that such release is reasonably necessary to:
(I) comply with law,
(ii) enforce or apply the terms of any of our user agreements or
(iii) protect the rights, property or safety of Robin Rive, our users, or others.

Consent

By using our web site, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 24 hours following payment in cleared funds. We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery domestically, or 3-10 days internationally.

 

 
 
 

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