What information do we collect and how do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfil your order and to notify you of your order status. When you sign up to receive special offers or our newsletter, we require only an e-mail address, which is where the information is sent to. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
How does Robin Rive protect customer information?
When you place orders we offer the use of a secure server. The secure server software (SSL) uses 128 bit encryption on your credit card information before it is sent to us. Any general information such as name and email address for newsletter subscriptions are not sent via secure server. However, this is also the case with most email messages sent via the internet.
Will Robinrive.com disclose the information it collects to outside parties?
We do not sell, trade, or rent your personal information to others. Customers may however be offered specials. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. We may release account information when we believe, in good faith, that such release is reasonably necessary to:
(I) comply with law,
(ii) enforce or apply the terms of any of our user agreements or
(iii) protect the rights, property or safety of Robin Rive, our users, or others.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
We will process your order within 24 hours following payment in cleared funds. We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery domestically, or 3-10 days internationally.