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Questions and Answers
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Question When are the new Robin Rive ranges available?
Answer Every year we produce 2 ranges of bears and gollys. They are introduced into the shops in Mid January and Mid July along with our new colour catalogues.
Question Why should I register on the Robin Rive Site?
Answer By registering you allow us to email you on the latest news and inform you about new bears. This also enables you to buy from the website.
Question Can I buy your bears on this Web site?
Answer Yes. Payment is by credit card and we have a secure site.
Question Can you tell me how much my Robin Rive Teddy Bear is worth?
Answer We are unqualified to give you valuations but you might want to contact auction houses, teddy bear & collectable magazines or ebay for ideas.
Question How long does delivery take?
Answer You can expect delivery within two weeks, however, depending on the time of year, it may take a little longer.
Question What is the yellow registration tag on the back of my bear and what do I do with it?
Answer The yellow tag found on the back of special Robin Rive Bears and Gollys is a registration tag. Please fill in the details and email them to sales@robinrive.com We will then register your teddy bear/golly details for your added security. If you ever have the misfortune of having your bear stolen/lost we have your details stored. This may also help to increase the value, adding to the history and interest of a favourite hugster's life.
Question What is your Return/Refund Policy?
Answer If within 30 days you are not satisfied with our product for any reason, we will gladly exchange it or refund your money less shipping/handling charges. We require proof of purchase and the product must be in good saleable condition. Upon request, we will provide you with a copy of the freight bill.
Please note that due to the huge amount of posts we are unable to confirm your registration details.
All Customer details are kept securely at Countrylife New Zealand and will not divulged to anyone else.
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